Customer Service Representative
Full Time • MAGNOLIA
Benefits:
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
NORMAL DAY-TO-DAY DUTIES
Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the appliance service specialists. They are responsible for the repair of major home appliances in the customer’s home. Products repaired include the following home appliances: Washers, Dryers, Stoves, Microwaves, Refrigerators, and other home appliances. This position provides timely and quality repairs of customers’ appliances while maintaining high levels of customer service. We work Monday through Friday, weekends off.
We are looking for great people to join our team.
REQUIRED QUALIFICATIONS
· Internet / Computer Skills
· 18+ Years of Age
· Technical Aptitude or Strong Desire to Learn
TRAITS DESIRED
· Self-Motivated
· Critical Thinking
· Ability to think through complex tasks
· Well-groomed
· Good customer service skills
· Good Listening skills
· Ability to self-manage
· Well-organized
· Detail Oriented
· Confident and Compassionate
· Willing to continue education perpetually to meet the ever-changing demands of the industry.
Specific Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls and respond to customer complaints
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum two years admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
Benefits: Benefits packages vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Compensation: $10.00 - $15.00 per hour
As an appliance repair technician, you’ll work with anything from dishwashers to microwaves to dryers. In other words, you’ll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You’ll deal with more than just appliances, though, as a repair technician, you’ll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
(if you already have a resume on Indeed)
Or apply here.
High Demand
Amid the general collapse of the service economy during the pandemic — appliance repair technicians are seeing explosive demand for their services as families adjust to living at home 24/7, sometimes with adult children, elderly parents or in-laws expanding households and putting more wear and tear on refrigerators and dishwashers. (Source: washingtonpost.com)
Job Security
Appliance repair is a great career choice because even with constantly advancing appliance technology, repair careers won’t be sent overseas or replaced by robots. People’s daily lives will always rely on appliances, and repairmen will always be needed to step in and get them back online. (Source: nhaparts.com)
Upward Mobility
Given how rapidly home appliances’ tech evolves, you’ll be continuously learning how to solve new problems for customers. Additionally, as you become acclimated to these changes, you can market your unique skills and boost your earnings. (Source: appliancerepairstartup.com)
Competitive Compensation
Being an appliance repair tech just so happens to pay pretty well also, more than enough to support a family and enjoy a comfortable lifestyle. (Source: nhaparts.com)